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Arkib Pusaka KL-001
A quiet reading room with wooden cabinets and natural light

REF: AP-HOME / ESTATE RECORDS

Family papers, held carefully.
Records found, organised, preserved.

We work with families across Kuala Lumpur who need to bring order to documents after a bereavement, or who want to put their records in good shape before they are needed. We build inventories, scan and archive originals, and explain published procedures in plain language.

Arrange a Consultation View Our Services
+60 3-2072 6841
[email protected]
Level 3, 12 Jalan Raja Chulan, KL

SCOPE NOTE — AP-SCO-001

Arkib Pusaka organises documents, builds family archives, researches family history from public and family sources, explains publicly published procedures in plain language, and coordinates appointments. We do not advise on entitlements or ownership, do not represent anyone before any authority, do not value or hold property, and do not handle money on anyone's behalf. All decisions remain with the family throughout.

AP-SVC / THREE SERVICES

What we do for families

Each service is designed to be used at a different stage — from a first look at what the family holds, through to a complete multi-generation archive programme.

Papers laid out on a table being reviewed

AP-SVC-001

Document Inventory Session

A three-hour session in which we review the papers your family holds — identity documents, property papers, insurance folders, land documents — and produce a written inventory listing each item, its date, its condition and where the original is stored.

  • Written inventory you keep
  • Missing items noted with issuing office
  • All originals stay with the family
  • No valuations, no submissions

RM 620

Arrange This Session
Archive folders and document boxes on shelves

AP-SVC-002

Family Archive Build

Six weeks of archival work: collection, cleaning, scanning at 600 dpi with per-item metadata, a printed index, an acid-free storage box, and an encrypted digital archive delivered to each named family member. Includes translation arrangements and attested copies.

  • 600 dpi scanning with metadata
  • Acid-free storage for originals
  • Encrypted digital copy per member
  • Two review meetings included

RM 1,950

Begin This Programme
Family meeting with documents spread on a conference table

AP-SVC-003

Complete Estate Records Programme

A nine-month programme for families organising records spread across several states, generations or languages. Includes home visits in the Klang Valley, full archival scanning, genealogy research, per-branch folder sets, family briefings, and appointment coordination.

  • Home visits within Klang Valley
  • Genealogy research from public records
  • Four family briefing meetings
  • Adviser appointment coordination

RM 4,500

Discuss This Programme

AP-BEN / WHY FAMILIES CHOOSE US

A steady pair of hands when papers matter most

We are not a law firm, a valuers' office, or an estate agent. We do one thing: bring careful archival method to family records so families have everything in order when they need it.

Everything in one place

We build a single, well-organised record set so no document is overlooked and nothing needs to be searched for twice.

Unhurried and careful

We work at the pace the family needs. There is no pressure to decide quickly, and sessions can be paused and resumed.

Originals always with you

Every original document stays in the family's hands. We work with copies, scans, and notes — not the papers themselves.

Multi-language records

We coordinate accredited translation for documents in Malay, Mandarin, Tamil or other languages, so nothing stays unread.

Family tree research

For the Complete Programme, we trace family connections through public registries and family sources, producing a written timeline.

Plain-language guidance

We explain what each document is, which office issued it, and how replacement copies are obtained — drawing on publicly available information.

AP-CTA-001

Not sure where to start with the family papers?

A short phone conversation is usually enough to work out which service fits the family's situation. We are happy to listen before anything is decided.

Arrange a Conversation Read About Each Service
+60 3-2072 6841 [email protected]

AP-FAQ / COMMON QUESTIONS

Questions families often ask

If your question is not here, please call or write — we are glad to answer before any commitment is made.

We are not sure what documents we have. Can you help us find out?
Yes — that is exactly what the Document Inventory Session is designed for. We come to wherever the papers are held, work through everything together, and produce a written list you can keep and share with other family members. Missing items are noted alongside the office that issues each.
Will you take the original documents away?
No. All original documents stay with the family at all times. For the Family Archive Build and Complete Programme, we collect documents for a day of scanning, then return them. We sign a receipt for everything we handle and return each item on a set date. We do not hold originals overnight without a signed agreement.
Can you tell us whether the will is valid or who is entitled to the estate?
No — that falls outside what we do. We are an archive and records organisation service, not legal advisers. We can find a will in the family papers, note its date and condition in the inventory, and explain how the relevant public office describes the process for submitting it — but questions of validity or entitlement are for a qualified solicitor or, where applicable, the Amanah Raya process.
How long does the Complete Estate Records Programme take?
The programme runs for nine months. This allows time for multi-branch research, translation of documents in different languages, and review meetings at a pace that suits the family. A detailed schedule with milestones is agreed at the start.
We have documents in both Malay and Mandarin. Can you handle these?
Yes. For documents in languages other than English, we coordinate accredited translation through a commissioner of oaths arrangement the family approves. Translated copies are included in the archive alongside the originals.
What is the difference between the Family Archive Build and the Complete Programme?
The Family Archive Build (RM 1,950) focuses on one household's documents over six weeks: scanning, indexing, and physical storage. The Complete Estate Records Programme (RM 4,500) covers families with documents in multiple states or across generations, adds genealogy research, home visits in the Klang Valley, four briefing meetings, and coordination with the professional advisers the family appoints. If you are unsure which fits, the Document Inventory Session (RM 620) is a good way to assess the scope before committing to either.
How do you keep our family information private?
Every engagement begins with a confidentiality agreement. Scanned files are stored on an encrypted server and delivered only to named family members on encrypted media. Paper notes and working documents are held in locked storage and are destroyed once the handover is complete.

AP-LOC-001

Our Office

Level 3, 12 Jalan Raja Chulan, 50200 Kuala Lumpur

AP-CON-001

Get in Touch

Send us a message or call during office hours. We are glad to answer questions before any service is arranged.

CONTACT DETAILS

  • Telephone

    +60 3-2072 6841

  • Office Address

    Level 3, 12 Jalan Raja Chulan
    50200 Kuala Lumpur
    Malaysia

  • Office Hours

    Monday – Friday: 9:00 am – 5:30 pm

    Saturday: 9:00 am – 1:00 pm

    Sunday & Public Holidays: Closed

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