Terms & Conditions

1. Definitions

• "Arkib Pusaka" / "we" / "us" / "our" — the business providing family records and estate documentation services, registered in Malaysia, with offices at Level 3, 12 Jalan Raja Chulan, 50200 Kuala Lumpur.
• "You" / "Client" — the person or family engaging our services or using this website.
• "Service" — any of the three document and archive services described on this website: the Document Inventory Session, Family Archive Build, or Complete Estate Records Programme.
• "Scope Note" — the written document signed at the start of each engagement, setting out what we will and will not do.
• "Documents" — the personal, legal, financial, and family papers handled by us during an engagement.

2. Acceptance of Terms

By submitting an enquiry through this website, by signing a Scope Note, or by otherwise engaging our services, you confirm that you are at least 18 years of age and have the capacity to enter into a binding agreement under Malaysian law. If you are engaging on behalf of a family group, you confirm that you are authorised to do so.

3. Service Description and Scope

Arkib Pusaka provides document inventory, archival digitisation, and family records research services. Our services are described in detail on the Solutions page of this website. Each engagement begins with a written Scope Note signed by both parties, which defines precisely what we will deliver.

We do not: advise on entitlements or ownership; represent anyone before any authority; value or hold property; or handle money on anyone's behalf. These limitations are stated in the Scope Note for every engagement.

Services are currently available in Kuala Lumpur, the Klang Valley, and — through courier arrangement — elsewhere in Malaysia.

4. Client Responsibilities

• You must ensure that you have the right and authority to provide documents to us for the purposes of the engagement.
• You must inform us if any document is subject to a third-party claim, legal order, or confidentiality restriction before the engagement begins.
• You must not provide us with falsified, forged, or altered documents, or ask us to produce or assist with such documents.
• You are responsible for keeping your own copies of any documents. We are not a storage or custodianship service.

5. Payment Terms

All prices are quoted in Malaysian Ringgit (RM) and are as published on the Solutions page at the time of engagement. Fixed prices for each service are:

• Document Inventory Session: RM 620
• Family Archive Build: RM 1,950
• Complete Estate Records Programme: RM 4,500

Payment is invoiced in two stages: 50% upon acceptance of the Scope Note and 50% upon completion of the final handover. Payment is by bank transfer only. Invoices are payable within 14 days of issue.

For the Document Inventory Session, full payment is due within 7 days of the session date. We do not commence work until the first invoice is settled.

6. Cancellation and Rescheduling

• Sessions may be rescheduled with at least 48 hours' notice at no charge.
• Where a client cancels an engagement entirely after the first invoice has been paid, the first invoice is non-refundable where work has already commenced. Where no work has commenced, a full refund will be issued within 14 days.
• Arkib Pusaka may terminate an engagement immediately if you provide falsified documents, request services outside the agreed scope, or act in a manner that puts our staff at risk. Any fees paid for work already completed are non-refundable in such circumstances.

7. Confidentiality

We treat all family information and documents as strictly confidential. We will not disclose any information about your engagement to any third party without your written consent, except where required by Malaysian law or by a court order.

All working copies of your documents held on our systems are deleted at handover. We issue a destruction certificate confirming deletion.

8. Intellectual Property

The content of this website, including text, layout, and design, is owned by Arkib Pusaka and may not be copied or reproduced without our written permission.

Documents you provide to us remain your property at all times. The inventories, indexes, and archive products we create for you under an engagement are delivered to you and become your property on final payment. We retain no copies after handover.

9. Disclaimers

We provide document organisation and archival services only. We are not qualified to advise on legal matters, property valuation, tax, or financial planning. Nothing we produce — including inventories, timelines, or research summaries — constitutes legal, financial, or professional advice.

We make reasonable efforts to accurately record and describe documents but cannot warrant that every entry in an inventory is free from error. Families should verify important details with the relevant authorities or their own advisers.

10. Limitation of Liability

Our total liability to you for any claim arising from an engagement shall not exceed the fees paid for that engagement. We are not liable for any indirect, consequential, or special loss or damage arising from our services or from the information in documents we handle.

We will not be liable for delays or non-performance caused by circumstances outside our reasonable control, including but not limited to illness, flood, fire, or national emergency.

11. Governing Law and Dispute Resolution

These terms are governed by the laws of Malaysia. Any dispute arising from an engagement will first be addressed through direct negotiation between the parties. If a dispute cannot be resolved within 30 days of written notice, either party may refer the matter to the Kuala Lumpur Regional Centre for Arbitration (KLRCA) or commence proceedings in the courts of Malaysia, Kuala Lumpur jurisdiction.

12. General Provisions

• Entire agreement: The Scope Note and these Terms together constitute the entire agreement for each engagement and supersede any prior discussions.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it later.
• Assignment: You may not assign your rights under an engagement without our written consent. We may assign our obligations to a successor business operating under the same standards.

13. Changes to These Terms

We may update these Terms from time to time. The current version is always available on this page with the date it was last updated. Engagements in progress continue under the Terms in force at the time the Scope Note was signed.

14. Contact

For questions about these Terms, write to:

Arkib Pusaka — Legal Enquiries
Level 3, 12 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia
Email: [email protected]